Returns, Legal & Community


Orrsum Spirits NSW Package Liquor Licence No: LIQP770017311 

As our business only operates online will still seek to ensure that we meet the same community expectations and legal responsibilities as a bricks and mortar business is governed by.  As such these are the operational principles we follow:

It is against the law to sell or supply alcohol to, or obtain alcohol for, anyone under 18

We support the principles of the  Responsible Service of Alcohol (RSA),we always have a duty of care when selling, supplying or provisioning alcohol via internet. Additionally, if you are not of legal drinking age according to your local laws, you must exit this Site immediately.

We will serve customers in a responsible, friendly and professional manner in accordance with both Australian and NSW Government Liquor Laws: Liquor Act 2007.  

Any attempt to purchase or provision liquor by or for a minor and or a drunk or intoxicated person will be recorded in our Incident Register.  We support Harm Minimisation associated with alcohol abuse and will encourage responsible attitudes towards the sale and consumption of alcohol.  We will discourage people from harming themselves or others We will not permit drunkenness, fighting, abusive language or threat of physical contact directed at customers or staff in person or via internet, telephone, facsimile or mail.  

We discourage patrons from drinking and driving Failure to observe any of the above principles may lead to refusal of service. Failure to leave licences premises when requested to do so may incur a fine. 

Trading Hours   

  • Monday to Saturday 7am to 7pm
  • Sunday Closed
  • All Public Holidays – Closed  
  • Good Friday – Closed  
  • Easter Monday – Closed  
  • Anzac Day - Closed  
  • December 24th - Closed  
  • December 25th, Christmas Day Closed    

 Privacy Statement 

Orrsum Spirits complies with all Australian, State and Territory laws, we do not share customer information with third parties. Australian Government Privacy Act 1988, for more information on this please see; www.oaic.gov.au/privacy/the-privacy-act/

Refund policy

If a product you have purchased from Orrsum Spirits is faulty, damaged (excluding damage caused by misuse), wrongly described or breaches a consumer guarantee, we will refund your money, or exchange an item when possible.

For some high value products, Orrsum Spirits reserves the right to have the product assessed for acceptable quality prior to discussing a suitable remedy with you. 

We do not offer returns for change of mind.

Orrsum Spirits (“Orrsum”) operates OrrsumSpirits.com.au and other pages on this domain (the “Site”). These Terms and Conditions govern all access to and use of the Site. By using this Site you agree to the Terms and Conditions set forth on this page. Orrsum may change these Terms and Conditions at any time. Please refer to these Terms and Conditions to be informed of your rights and responsibilities in accessing and using this Site.

Intellectual Property

All content, logos, trademarks and service marks (including but not limited to the names “Orrsum,” “Orrsum Spirits,” images, and videos used on this Site, as well as all copyright in the Site as a whole, are the property of Orrsum unless otherwise noted. Orrsum reserves all rights to its intellectual property on and into this Site. You may not reproduce the content on this Site without express permission from Orrsum.

Limitation of Liability

You use this Site at your own risk and in your sole discretion. Orrsum is not responsible for any harm suffered through the use of this Site in violation of these Terms and Conditions. To the extent permitted by law, Orrsum shall not be liable for any harm suffered through the use of this Site in accordance with or in violation of these Terms and Conditions.


Webstore

Orrsum sells products through its online store (the “Webstore”). You agree to only use valid, legally authorized, contact and payment information in accordance with applicable law. Orrsum has the right to change the products sold on the Webstore and prices of those products without notice. If a product is purchased which is determined in Orrsum’s sole discretion to be undeliverable for any reason, including being out of stock, Orrsum may cancel the transaction without notice.